National Tree Company: Troubleshooting Guide

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"Good Enough To Fool Santa"

F i b e r O p t i c I t e m s

Remove the screws from the bottom of the base. Next, separate the bottom of the base from the rest of the base. Plug the adapter into the base and into an electrical outlet that you know works.

If the disc rotates, but the light is off, then you need a new bulb.
If the disc does not rotate and the light is off, then you need an adapter.
If the light is on but the disc does not rotate, then you need a new motor.

Any part can be obtained by contacting our Customer Service department

Please see our contact information to the right.

We apologize for any inconvenience that you may experience and are eager to assist you.

P r e l i t T r e e s

Make sure all light sets are plugged in.
If lights are still out, try a bulb tester (found at most christmas stores) to help find the
faulty bulb.
If all bulbs are firmly in the sockets, slightly twist the bulbs from side to side. Check the two small fuses in the plug to see if they need to be replaced
If the lights still do not work, pull each bulb out of the set, one by one, and check if there are two wires at the bottom of the bulb. If one wire is missing or twisted wrong, it will prevent the light set from lighting, and that bulb will need to be replaced.

National Tree Company
2 Commerce Drive
Cranford, NJ 07016
Phone: 908-709-4141
Fax: 908-709-4145
Toll Free: 1-800-280-TREE
Website: www.nationaltree.com
Email Sales: sales@nationaltree.com
Email Service: service@nationaltree.com

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